Digifonica works with our partners to develop customized technical and customer support solutions. We providing both partner and subscriber support as options for partners to add to their business model. Digifonica can also customize support solutions in terms of operational hours, branding, and scope to suit your business model and requirements. We use a three-tier support model to address customer support or helpdesk queries, technical support queries, and system or network engineering queries. Digifonica’s Operational Support System (OSS) handles ticketing, account management, and network monitoring and analysis. Our team of highly-skilled, multilingual support technicians can be contacted by phone, email, and instant messaging.
| Partner Support
Digifonica’s Technical Support team supports our partners in the following activities:
- On-boarding
- Implementation
- Launch and promotion activities
- Day-to-day operations and account maintenance
- Weekly and monthly reconciliations and reports
| Subscriber Support
Digifonica can optionally support your subscribers in the following activities:
- Signup
- Making calls
- Payment queries
- Device provisioning
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Partner Solutions 
